&lt;!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    --&gt;
&lt;div&gt;##IFticket.storestatus=5##&lt;/div&gt;
&lt;div&gt;##lang.ticket.url## : &lt;a href="##ticket.urlapprove##"&gt;##ticket.urlapprove##&lt;/a&gt; &lt;strong&gt;&#160;&lt;/strong&gt;&lt;/div&gt;
&lt;div&gt;&lt;strong&gt;##lang.ticket.autoclosewarning##&lt;/strong&gt;&lt;/div&gt;
&lt;div&gt;&lt;span style="color: #888888;"&gt;&lt;strong&gt;&lt;span style="text-decoration: underline;"&gt;##lang.ticket.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##ticket.solvedate##&lt;br /&gt;&lt;span style="text-decoration: underline; color: #888888;"&gt;&lt;strong&gt;##lang.ticket.solution.type##&lt;/strong&gt;&lt;/span&gt; : ##ticket.solution.type##&lt;br /&gt;&lt;span style="text-decoration: underline; color: #888888;"&gt;&lt;strong&gt;##lang.ticket.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##ticket.solution.description## ##ENDIFticket.storestatus##&lt;/div&gt;
&lt;div&gt;##ELSEticket.storestatus## ##lang.ticket.url## : &lt;a href="##ticket.url##"&gt;##ticket.url##&lt;/a&gt; ##ENDELSEticket.storestatus##&lt;/div&gt;
&lt;p class="description b"&gt;&lt;strong&gt;##lang.ticket.description##&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.title##&lt;/span&gt;&#160;:##ticket.title## &lt;br /&gt; &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.authors##&lt;/span&gt;&#160;:##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors##    ##ELSEticket.authors##--##ENDELSEticket.authors## &lt;br /&gt; &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.creationdate##&lt;/span&gt;&#160;:##ticket.creationdate## &lt;br /&gt; &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.closedate##&lt;/span&gt;&#160;:##ticket.closedate## &lt;br /&gt; &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.requesttype##&lt;/span&gt;&#160;:##ticket.requesttype##&lt;br /&gt;
&lt;br /&gt;&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.item.name##&lt;/span&gt;&#160;:
&lt;p&gt;##FOREACHitems##&lt;/p&gt;
&lt;div class="description b"&gt;##IFticket.itemtype## ##ticket.itemtype##&#160;- ##ticket.item.name## ##IFticket.item.model## ##lang.ticket.item.model## : ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## ##lang.ticket.item.serial## : ##ticket.item.serial## ##ENDIFticket.item.serial## ##IFticket.item.otherserial## ##lang.ticket.item.otherserial## : ##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype## &lt;/div&gt;&lt;br /&gt;
&lt;p&gt;##ENDFOREACHitems##&lt;/p&gt;
##IFticket.assigntousers## &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.assigntousers##&lt;/span&gt;&#160;: ##ticket.assigntousers## ##ENDIFticket.assigntousers##&lt;br /&gt; &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt;##lang.ticket.status## &lt;/span&gt;&#160;: ##ticket.status##&lt;br /&gt; ##IFticket.assigntogroups## &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.assigntogroups##&lt;/span&gt;&#160;: ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##&lt;br /&gt; &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.urgency##&lt;/span&gt;&#160;: ##ticket.urgency##&lt;br /&gt; &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.impact##&lt;/span&gt;&#160;: ##ticket.impact##&lt;br /&gt; &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.priority##&lt;/span&gt;&#160;: ##ticket.priority## &lt;br /&gt; ##IFticket.user.email##&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.user.email##&lt;/span&gt;&#160;: ##ticket.user.email ##ENDIFticket.user.email##    &lt;br /&gt; ##IFticket.category##&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt;##lang.ticket.category## &lt;/span&gt;&#160;:##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##    &lt;br /&gt; &lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.ticket.content##&lt;/span&gt;&#160;: ##ticket.content##&lt;/p&gt;
&lt;br /&gt;##IFticket.storestatus=6##&lt;br /&gt;&lt;span style="text-decoration: underline;"&gt;&lt;strong&gt;&lt;span style="color: #888888;"&gt;##lang.ticket.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##ticket.solvedate##&lt;br /&gt;&lt;span style="color: #888888;"&gt;&lt;strong&gt;&lt;span style="text-decoration: underline;"&gt;##lang.ticket.solution.type##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##ticket.solution.type##&lt;br /&gt;&lt;span style="text-decoration: underline; color: #888888;"&gt;&lt;strong&gt;##lang.ticket.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##ticket.solution.description##&lt;br /&gt;##ENDIFticket.storestatus##&lt;/p&gt;
&lt;p&gt;##FOREACHtimelineitems##&lt;/p&gt;
&lt;div class="description b"&gt;&lt;br /&gt;&lt;strong&gt; [##timelineitems.date##]&lt;/strong&gt;&lt;br /&gt;&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.timelineitems.author## &lt;/span&gt; &lt;span style="color: #000000; font-weight: bold; text-decoration: underline;"&gt;##timelineitems.author##&lt;/span&gt;&lt;br /&gt;&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.timelineitems.description## &lt;/span&gt; &lt;span style="color: #000000; font-weight: bold; text-decoration: underline;"&gt;##timelineitems.description##&lt;/span&gt;&lt;br /&gt;&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt; ##lang.timelineitems.date## &lt;/span&gt; &lt;span style="color: #000000; font-weight: bold; text-decoration: underline;"&gt;##timelineitems.date##&lt;/span&gt;&lt;br /&gt;&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt;##lang.timelineitems.position## &lt;/span&gt;&lt;span style="color: #000000; font-weight: bold; text-decoration: underline;"&gt; ##timelineitems.position##&lt;/span&gt;&lt;/div&gt;
&lt;div class="description b"&gt;&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt;##lang.timelineitems.type## &lt;/span&gt;&lt;span style="color: #000000; font-weight: bold; text-decoration: underline;"&gt; ##timelineitems.type##&lt;/span&gt;&lt;/div&gt;
&lt;div class="description b"&gt;&lt;span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"&gt;##lang.timelineitems.typename## &lt;/span&gt; &lt;span style="color: #000000; font-weight: bold; text-decoration: underline;"&gt;##timelineitems.typename##&lt;/span&gt;&lt;/div&gt;
&lt;p&gt;##ENDFOREACHtimelineitems##&lt;/p&gt;
&lt;div class="description b"&gt;##lang.ticket.numberoffollowups##&#160;: ##ticket.numberoffollowups##&lt;/div&gt;
&lt;div class="description b"&gt;##lang.ticket.numberoftasks##&#160;: ##ticket.numberoftasks##&lt;/div&gt;