-- Dumping data for table `glpi_items_devicememories`
--


--
-- Table structure for table `glpi_items_devicemotherboards`
--

CREATE TABLE `glpi_items_devicemotherboards` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(255) DEFAULT NULL,
  `devicemotherboards_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `serial` varchar(255) DEFAULT NULL,
  `otherserial` varchar(255) DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT 0,
  `states_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `devicemotherboards_id` (`devicemotherboards_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `serial` (`serial`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `otherserial` (`otherserial`),
  KEY `locations_id` (`locations_id`),
  KEY `states_id` (`states_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_devicemotherboards`
--


--
-- Table structure for table `glpi_items_devicenetworkcards`
--

CREATE TABLE `glpi_items_devicenetworkcards` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(255) DEFAULT NULL,
  `devicenetworkcards_id` int(10) unsigned NOT NULL DEFAULT 0,
  `mac` varchar(255) DEFAULT NULL,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `serial` varchar(255) DEFAULT NULL,
  `busID` varchar(255) DEFAULT NULL,
  `otherserial` varchar(255) DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT 0,
  `states_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `devicenetworkcards_id` (`devicenetworkcards_id`),
  KEY `specificity` (`mac`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `serial` (`serial`),
  KEY `busID` (`busID`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `otherserial` (`otherserial`),
  KEY `locations_id` (`locations_id`),
  KEY `states_id` (`states_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_devicenetworkcards`
--


--
-- Table structure for table `glpi_items_devicepcis`
--

CREATE TABLE `glpi_items_devicepcis` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(255) DEFAULT NULL,
  `devicepcis_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `serial` varchar(255) DEFAULT NULL,
  `busID` varchar(255) DEFAULT NULL,
  `otherserial` varchar(255) DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT 0,
  `states_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `devicepcis_id` (`devicepcis_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `serial` (`serial`),
  KEY `busID` (`busID`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `otherserial` (`otherserial`),
  KEY `locations_id` (`locations_id`),
  KEY `states_id` (`states_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_devicepcis`
--


--
-- Table structure for table `glpi_items_devicepowersupplies`
--

CREATE TABLE `glpi_items_devicepowersupplies` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(255) DEFAULT NULL,
  `devicepowersupplies_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `serial` varchar(255) DEFAULT NULL,
  `otherserial` varchar(255) DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT 0,
  `states_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `devicepowersupplies_id` (`devicepowersupplies_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `serial` (`serial`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `otherserial` (`otherserial`),
  KEY `locations_id` (`locations_id`),
  KEY `states_id` (`states_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_devicepowersupplies`
--


--
-- Table structure for table `glpi_items_deviceprocessors`
--

CREATE TABLE `glpi_items_deviceprocessors` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(255) DEFAULT NULL,
  `deviceprocessors_id` int(10) unsigned NOT NULL DEFAULT 0,
  `frequency` int(11) NOT NULL DEFAULT 0,
  `serial` varchar(255) DEFAULT NULL,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `nbcores` int(11) DEFAULT NULL,
  `nbthreads` int(11) DEFAULT NULL,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `busID` varchar(255) DEFAULT NULL,
  `otherserial` varchar(255) DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT 0,
  `states_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `deviceprocessors_id` (`deviceprocessors_id`),
  KEY `specificity` (`frequency`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `serial` (`serial`),
  KEY `nbcores` (`nbcores`),
  KEY `nbthreads` (`nbthreads`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `busID` (`busID`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `otherserial` (`otherserial`),
  KEY `locations_id` (`locations_id`),
  KEY `states_id` (`states_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_deviceprocessors`
--


--
-- Table structure for table `glpi_items_devicesensors`
--

CREATE TABLE `glpi_items_devicesensors` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(255) DEFAULT NULL,
  `devicesensors_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `serial` varchar(255) DEFAULT NULL,
  `otherserial` varchar(255) DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT 0,
  `states_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `devicesensors_id` (`devicesensors_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `serial` (`serial`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `otherserial` (`otherserial`),
  KEY `locations_id` (`locations_id`),
  KEY `states_id` (`states_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_devicesensors`
--


--
-- Table structure for table `glpi_items_devicesoundcards`
--

CREATE TABLE `glpi_items_devicesoundcards` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(255) DEFAULT NULL,
  `devicesoundcards_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `serial` varchar(255) DEFAULT NULL,
  `busID` varchar(255) DEFAULT NULL,
  `otherserial` varchar(255) DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT 0,
  `states_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `devicesoundcards_id` (`devicesoundcards_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `serial` (`serial`),
  KEY `busID` (`busID`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `otherserial` (`otherserial`),
  KEY `locations_id` (`locations_id`),
  KEY `states_id` (`states_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_devicesoundcards`
--


--
-- Table structure for table `glpi_items_disks`
--

CREATE TABLE `glpi_items_disks` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(255) DEFAULT NULL,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `name` varchar(255) DEFAULT NULL,
  `device` varchar(255) DEFAULT NULL,
  `mountpoint` varchar(255) DEFAULT NULL,
  `filesystems_id` int(10) unsigned NOT NULL DEFAULT 0,
  `totalsize` bigint(20) NOT NULL DEFAULT 0,
  `freesize` bigint(20) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `encryption_status` int(11) NOT NULL DEFAULT 0,
  `encryption_tool` varchar(255) DEFAULT NULL,
  `encryption_algorithm` varchar(255) DEFAULT NULL,
  `encryption_type` varchar(255) DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `device` (`device`),
  KEY `mountpoint` (`mountpoint`),
  KEY `totalsize` (`totalsize`),
  KEY `freesize` (`freesize`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `filesystems_id` (`filesystems_id`),
  KEY `entities_id` (`entities_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_disks`
--


--
-- Table structure for table `glpi_items_enclosures`
--

CREATE TABLE `glpi_items_enclosures` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `enclosures_id` int(10) unsigned NOT NULL,
  `itemtype` varchar(255) NOT NULL,
  `items_id` int(10) unsigned NOT NULL,
  `position` int(11) NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `item` (`itemtype`,`items_id`),
  KEY `relation` (`enclosures_id`,`itemtype`,`items_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_enclosures`
--


--
-- Table structure for table `glpi_items_kanbans`
--

CREATE TABLE `glpi_items_kanbans` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(100) NOT NULL,
  `items_id` int(10) unsigned DEFAULT NULL,
  `users_id` int(10) unsigned NOT NULL,
  `state` text DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`itemtype`,`items_id`,`users_id`),
  KEY `users_id` (`users_id`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_kanbans`
--


--
-- Table structure for table `glpi_items_operatingsystems`
--

CREATE TABLE `glpi_items_operatingsystems` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(255) DEFAULT NULL,
  `operatingsystems_id` int(10) unsigned NOT NULL DEFAULT 0,
  `operatingsystemversions_id` int(10) unsigned NOT NULL DEFAULT 0,
  `operatingsystemservicepacks_id` int(10) unsigned NOT NULL DEFAULT 0,
  `operatingsystemarchitectures_id` int(10) unsigned NOT NULL DEFAULT 0,
  `operatingsystemkernelversions_id` int(10) unsigned NOT NULL DEFAULT 0,
  `license_number` varchar(255) DEFAULT NULL,
  `licenseid` varchar(255) DEFAULT NULL,
  `company` varchar(255) DEFAULT NULL,
  `owner` varchar(255) DEFAULT NULL,
  `hostid` varchar(255) DEFAULT NULL,
  `operatingsystemeditions_id` int(10) unsigned NOT NULL DEFAULT 0,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `install_date` date DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`items_id`,`itemtype`,`operatingsystems_id`,`operatingsystemarchitectures_id`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `operatingsystems_id` (`operatingsystems_id`),
  KEY `operatingsystemservicepacks_id` (`operatingsystemservicepacks_id`),
  KEY `operatingsystemversions_id` (`operatingsystemversions_id`),
  KEY `operatingsystemarchitectures_id` (`operatingsystemarchitectures_id`),
  KEY `operatingsystemkernelversions_id` (`operatingsystemkernelversions_id`),
  KEY `operatingsystemeditions_id` (`operatingsystemeditions_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_operatingsystems`
--


--
-- Table structure for table `glpi_items_problems`
--

CREATE TABLE `glpi_items_problems` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `problems_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(100) DEFAULT NULL,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`problems_id`,`itemtype`,`items_id`),
  KEY `item` (`itemtype`,`items_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_problems`
--


--
-- Table structure for table `glpi_items_projects`
--

CREATE TABLE `glpi_items_projects` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `projects_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(100) DEFAULT NULL,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`projects_id`,`itemtype`,`items_id`),
  KEY `item` (`itemtype`,`items_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_projects`
--


--
-- Table structure for table `glpi_items_racks`
--

CREATE TABLE `glpi_items_racks` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `racks_id` int(10) unsigned NOT NULL,
  `itemtype` varchar(255) NOT NULL,
  `items_id` int(10) unsigned NOT NULL,
  `position` int(11) NOT NULL,
  `orientation` tinyint(4) DEFAULT NULL,
  `bgcolor` varchar(7) DEFAULT NULL,
  `hpos` tinyint(4) NOT NULL DEFAULT 0,
  `is_reserved` tinyint(4) NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  UNIQUE KEY `item` (`itemtype`,`items_id`,`is_reserved`),
  KEY `relation` (`racks_id`,`itemtype`,`items_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_racks`
--


--
-- Table structure for table `glpi_items_remotemanagements`
--

CREATE TABLE `glpi_items_remotemanagements` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(100) DEFAULT NULL,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `remoteid` varchar(255) DEFAULT NULL,
  `type` varchar(255) DEFAULT NULL,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `is_deleted` (`is_deleted`),
  KEY `item` (`itemtype`,`items_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_remotemanagements`
--


--
-- Table structure for table `glpi_items_softwarelicenses`
--

CREATE TABLE `glpi_items_softwarelicenses` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(100) NOT NULL,
  `softwarelicenses_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `softwarelicenses_id` (`softwarelicenses_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_softwarelicenses`
--


--
-- Table structure for table `glpi_items_softwareversions`
--

CREATE TABLE `glpi_items_softwareversions` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(100) NOT NULL,
  `softwareversions_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_deleted_item` tinyint(4) NOT NULL DEFAULT 0,
  `is_template_item` tinyint(4) NOT NULL DEFAULT 0,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `is_dynamic` tinyint(4) NOT NULL DEFAULT 0,
  `date_install` date DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`itemtype`,`items_id`,`softwareversions_id`),
  KEY `softwareversions_id` (`softwareversions_id`),
  KEY `computers_info` (`entities_id`,`is_template_item`,`is_deleted_item`),
  KEY `is_deleted` (`is_deleted`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `is_deleted_item` (`is_deleted_item`),
  KEY `is_template_item` (`is_template_item`),
  KEY `date_install` (`date_install`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_softwareversions`
--


--
-- Table structure for table `glpi_items_tickets`
--

CREATE TABLE `glpi_items_tickets` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(255) DEFAULT NULL,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `tickets_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`itemtype`,`items_id`,`tickets_id`),
  KEY `tickets_id` (`tickets_id`)
) ENGINE=InnoDB AUTO_INCREMENT=57 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_items_tickets`
--

INSERT INTO `glpi_items_tickets` VALUES
(7,'PluginFormcreatorFormAnswer',7,43),
(8,'PluginFormcreatorFormAnswer',8,44),
(9,'PluginFormcreatorFormAnswer',9,45),
(10,'PluginFormcreatorFormAnswer',10,46),
(11,'PluginFormcreatorFormAnswer',11,47),
(12,'PluginFormcreatorFormAnswer',12,48),
(14,'PluginFormcreatorFormAnswer',14,50),
(15,'PluginFormcreatorFormAnswer',15,51),
(16,'PluginFormcreatorFormAnswer',16,52),
(17,'PluginFormcreatorFormAnswer',17,53),
(18,'PluginFormcreatorFormAnswer',18,54),
(19,'PluginFormcreatorFormAnswer',19,55),
(20,'PluginFormcreatorFormAnswer',20,56),
(21,'PluginFormcreatorFormAnswer',21,57),
(22,'PluginFormcreatorFormAnswer',22,58),
(23,'PluginFormcreatorFormAnswer',23,59),
(24,'PluginFormcreatorFormAnswer',24,60),
(25,'PluginFormcreatorFormAnswer',25,61),
(26,'PluginFormcreatorFormAnswer',26,62),
(27,'PluginFormcreatorFormAnswer',27,63),
(28,'PluginFormcreatorFormAnswer',28,64),
(29,'PluginFormcreatorFormAnswer',29,65),
(30,'PluginFormcreatorFormAnswer',30,66),
(31,'PluginFormcreatorFormAnswer',31,67),
(32,'PluginFormcreatorFormAnswer',32,68),
(34,'PluginFormcreatorFormAnswer',34,70),
(35,'PluginFormcreatorFormAnswer',35,71),
(36,'PluginFormcreatorFormAnswer',36,72),
(37,'PluginFormcreatorFormAnswer',37,73),
(38,'PluginFormcreatorFormAnswer',38,74),
(39,'PluginFormcreatorFormAnswer',39,75),
(40,'PluginFormcreatorFormAnswer',40,76),
(41,'PluginFormcreatorFormAnswer',41,77),
(42,'PluginFormcreatorFormAnswer',42,78),
(43,'PluginFormcreatorFormAnswer',43,79),
(44,'PluginFormcreatorFormAnswer',44,80),
(45,'PluginFormcreatorFormAnswer',45,81),
(46,'PluginFormcreatorFormAnswer',46,82),
(47,'PluginFormcreatorFormAnswer',47,83),
(48,'PluginFormcreatorFormAnswer',48,84),
(49,'PluginFormcreatorFormAnswer',49,85),
(50,'PluginFormcreatorFormAnswer',50,86),
(51,'PluginFormcreatorFormAnswer',51,87),
(52,'PluginFormcreatorFormAnswer',52,88),
(53,'PluginFormcreatorFormAnswer',53,89),
(54,'PluginFormcreatorFormAnswer',54,90),
(55,'PluginFormcreatorFormAnswer',55,91),
(56,'PluginFormcreatorFormAnswer',56,92);

--
-- Table structure for table `glpi_itilcategories`
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-- Dumping data for table `glpi_itilcategories`
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(1,0,1,0,'Equipamentos/Periféricos','Equipamentos/Periféricos','',1,0,0,0,'','[]','{\"1\":1}',1,0,0,0,0,1,1,1,1,'2024-12-27 20:36:44','2024-12-27 20:36:12'),
(2,0,1,0,'Rede/Internet','Rede/Internet','',1,0,0,0,'','[]','{\"2\":2}',1,0,0,0,0,1,1,1,1,'2024-12-27 20:40:08','2024-12-27 20:38:40'),
(3,0,1,0,'E-mail','E-mail','',1,0,0,0,'','[]','{\"3\":3}',1,0,0,0,0,1,1,1,1,'2024-12-27 20:39:59','2024-12-27 20:39:47'),
(4,0,1,0,'Sistemas VIVO/FIBRASIL','Sistemas VIVO/FIBRASIL','',1,0,0,0,'','[]','{\"4\":4}',1,0,0,0,0,1,1,1,1,'2025-01-08 20:06:44','2025-01-08 13:47:21'),
(5,0,1,0,'Sistema Operacional/Programas','Sistema Operacional/Programas','',1,0,0,0,'','[]','{\"5\":5}',1,0,0,0,0,1,1,1,1,'2025-01-08 20:05:13','2025-01-08 20:05:13');

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-- Table structure for table `glpi_itilfollowups`
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-- Dumping data for table `glpi_itilfollowups`
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INSERT INTO `glpi_itilfollowups` VALUES
(9,'Ticket',17,'2025-01-07 13:48:56',8,0,'&#60;p&#62;Poderia ser mais específico, por gentileza?&#60;/p&#62;',0,1,'2025-01-07 13:48:56','2025-01-07 13:48:56',1,0,0),
(10,'Ticket',18,'2025-01-07 13:57:45',8,0,'&#60;p&#62;Bom dia!&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;Já está ok. &#60;/p&#62;',0,1,'2025-01-07 13:57:45','2025-01-07 13:57:45',1,0,0),
(11,'Ticket',19,'2025-01-08 12:22:46',8,0,'&#60;p&#62;Bom dia, &#60;/p&#62;\r\n&#60;p&#62;Segue informações para configurações:&#60;/p&#62;\r\n&#60;p&#62;&#60;a href=\"/front/document.send.php?docid=3&#38;itemtype=Ticket&#38;items_id=19\" target=\"_blank\" &#62;&#60;img alt=\"a90d2f74-b2d8e96f-677e6e1328a539.57982140\" width=\"661\" src=\"/front/document.send.php?docid=3&#38;itemtype=Ticket&#38;items_id=19\" /&#62;&#60;/a&#62;&#60;/p&#62;',0,1,'2025-01-08 12:22:46','2025-01-08 12:22:46',1,0,0),
(12,'Ticket',20,'2025-01-08 13:26:58',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;Irei entrar em contato &#60;/p&#62;',0,1,'2025-01-08 13:26:58','2025-01-08 13:26:58',1,0,0),
(13,'Ticket',20,'2025-01-08 13:36:33',8,0,'&#60;p&#62;Instalação do Citrix no equipamento. &#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;OBS: Entrar em contato com a VIVO para resolver problema referente a usuário e senha&#60;/p&#62;',0,1,'2025-01-08 13:36:33','2025-01-08 13:36:33',1,0,0),
(14,'Ticket',21,'2025-01-08 20:04:08',8,0,'&#60;p&#62;Boa tarde, Aurelio. &#60;/p&#62;\r\n&#60;p&#62;Vamos ao atendimento &#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,1,'2025-01-08 20:04:08','2025-01-08 20:04:08',1,0,0),
(15,'Ticket',21,'2025-01-08 20:42:42',8,0,'&#60;p&#62;Instalação concluída. &#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;&#60;a href=\"/front/document.send.php?docid=5&#38;itemtype=Ticket&#38;items_id=21\" target=\"_blank\" &#62;&#60;img alt=\"a90d2f74-b2d8e96f-677ee33eea06f3.33393595\" width=\"691\" src=\"/front/document.send.php?docid=5&#38;itemtype=Ticket&#38;items_id=21\" /&#62;&#60;/a&#62;&#60;/p&#62;',0,1,'2025-01-08 20:42:42','2025-01-08 20:42:42',1,0,0),
(16,'Ticket',22,'2025-01-10 00:00:28',8,0,'&#60;p&#62;Boa noite,&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;Me passe o anydesk, por gentiliza&#60;/p&#62;',0,1,'2025-01-10 00:00:28','2025-01-10 00:00:28',1,0,0),
(17,'Ticket',22,'2025-01-10 00:55:32',8,0,'&#60;p&#62;Instalação concluída com sucesso.&#60;/p&#62;\r\n&#60;p&#62;Tivemos que fazer a remoção de pacotes office(Versões diversas) e instalar o executável offline para concluir.&#60;/p&#62;',0,1,'2025-01-10 00:55:32','2025-01-10 00:55:32',1,0,0),
(18,'Ticket',23,'2025-01-10 01:00:23',8,0,'&#60;p&#62;Boa noite!&#60;/p&#62;\r\n&#60;p&#62;Vinicius, realmente sua caixa estava cheia e tive que liberar um pouco mais de espaço. Você está usando o e-mail em outro equipamento além do seu notebook. Se sim, me diz qual e se ele está configurado em POP3 ou IMAP&#60;/p&#62;',0,1,'2025-01-10 01:00:23','2025-01-10 01:00:23',1,0,0),
(19,'Ticket',23,'2025-01-10 11:35:30',9,0,'&#60;p&#62;Utilizo apenas no computador.&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,0,'2025-01-10 11:35:30','2025-01-10 11:35:30',1,0,0),
(20,'Ticket',23,'2025-01-10 20:54:27',8,0,'&#60;p&#62;Blz... Seria bom depois eu acessar para revisar as configurações do outlook. Quando puder fale comigo. &#60;/p&#62;',0,1,'2025-01-10 20:54:27','2025-01-10 20:54:27',1,0,0),
(21,'Ticket',24,'2025-01-13 11:37:26',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;É necessário a identificação e o contato para que eu posso da continuidade.&#60;/p&#62;',0,1,'2025-01-13 11:37:26','2025-01-13 11:37:26',1,0,0),
(22,'Ticket',25,'2025-01-13 11:38:17',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;É necessário a identificação e o contato para que eu posso da continuidade.&#60;/p&#62;',0,1,'2025-01-13 11:38:17','2025-01-13 11:38:17',1,0,0),
(23,'Ticket',27,'2025-01-13 11:39:16',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;É necessário a identificação e o contato para que eu posso da continuidade.&#60;/p&#62;',0,1,'2025-01-13 11:39:16','2025-01-13 11:39:16',1,0,0),
(24,'Ticket',26,'2025-01-13 11:39:55',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62;É necessário a identificação e o contato para que eu posso da continuidade.&#60;/p&#62;',0,1,'2025-01-13 11:39:55','2025-01-13 11:39:55',1,0,0),
(25,'Ticket',28,'2025-01-13 12:37:33',8,0,'&#60;p&#62;Olá, bom dia!!&#60;/p&#62;\r\n&#60;p&#62;O que está acontencendo com sua barra de pesquisa?&#60;/p&#62;',0,1,'2025-01-13 12:37:33','2025-01-13 12:37:33',1,0,0),
(26,'Ticket',28,'2025-01-13 12:39:20',9,0,'&#60;p&#62;Não está pesquisando o que estou procurando!&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;t&#60;/p&#62;',0,0,'2025-01-13 12:39:20','2025-01-13 12:39:20',1,0,0),
(27,'Ticket',28,'2025-01-13 12:40:07',8,0,'&#60;p&#62;OK, favor fornecer o ID do anydesk. &#60;/p&#62;',0,1,'2025-01-13 12:40:07','2025-01-13 12:40:07',1,0,0),
(28,'Ticket',28,'2025-01-13 12:41:55',9,0,'&#60;p&#62;445771017&#60;/p&#62;',0,0,'2025-01-13 12:41:55','2025-01-13 12:41:55',1,0,0),
(29,'Ticket',29,'2025-01-13 12:56:24',8,0,'&#60;p&#62;Bom dia, Kivia&#60;/p&#62;\r\n&#60;p&#62;Me passa o anydesk e entrarei em contato via whatsapp para coletar mais detalhes. &#60;/p&#62;',0,1,'2025-01-13 12:56:24','2025-01-13 12:56:24',1,0,0),
(30,'Ticket',29,'2025-01-13 13:29:54',8,0,'&#60;p&#62;Atendiemnto concluído. Realizado liberação do assinador digital.&#60;/p&#62;',0,1,'2025-01-13 13:29:54','2025-01-13 13:29:54',1,0,0),
(31,'Ticket',28,'2025-01-13 13:42:54',8,0,'&#60;p&#62;Reinicializado processo de pesquisa do windows.&#60;/p&#62;',0,1,'2025-01-13 13:42:54','2025-01-13 13:42:54',1,0,0),
(32,'Ticket',30,'2025-01-14 15:33:04',8,0,'&#60;p&#62;Boa tarde, Larissa.&#60;/p&#62;\r\n&#60;p&#62;Qual a VPN e para qual o usuário?&#60;/p&#62;',0,1,'2025-01-14 15:33:04','2025-01-14 15:33:04',1,0,0),
(33,'Ticket',24,'2025-01-14 15:38:20',8,0,'&#60;p&#62;Chamado será encerrado por falta de comunicação e informação suficiente para entrar em contato.&#60;/p&#62;',0,1,'2025-01-14 15:38:20','2025-01-14 15:38:20',1,0,0),
(34,'Ticket',27,'2025-01-14 15:38:37',8,0,'&#60;p&#62;Chamado será encerrado por falta de comunicação e informação suficiente para entrar em contato.&#60;/p&#62;',0,1,'2025-01-14 15:38:37','2025-01-14 15:38:37',1,0,0),
(35,'Ticket',25,'2025-01-14 15:38:55',8,0,'&#60;p&#62;Chamado será encerrado por falta de comunicação e informação suficiente para entrar em contato.&#60;/p&#62;',0,1,'2025-01-14 15:38:55','2025-01-14 15:38:55',1,0,0),
(36,'Ticket',26,'2025-01-14 15:39:13',8,0,'&#60;p&#62;Chamado será encerrado por falta de comunicação e informação suficiente para entrar em contato.&#60;/p&#62;',0,1,'2025-01-14 15:39:13','2025-01-14 15:39:13',1,0,0),
(37,'Ticket',30,'2025-01-14 16:40:01',9,0,'&#60;p&#62;estou tentando acessa o sistema e o acesso não funciona já tentei em outro  notebook e funcionou mas no meu não&#60;/p&#62;',0,0,'2025-01-14 16:40:01','2025-01-14 16:40:01',1,0,0),
(38,'Ticket',30,'2025-01-14 18:42:21',10,0,'&#60;p&#62;Boa tarde Larissa, manda  o anydesk por favor.&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,1,'2025-01-14 18:42:21','2025-01-14 18:42:21',1,0,0),
(39,'Ticket',30,'2025-01-14 19:35:18',8,0,'&#60;p&#62;Conclusão de atendimento.&#60;/p&#62;\r\n&#60;p&#62;Usuário ou senha incorreto.&#60;/p&#62;\r\n&#60;p&#62;Foi testado com usuáio e senha de outro colaborador e deu certo.&#60;/p&#62;',0,1,'2025-01-14 19:35:18','2025-01-14 19:35:18',1,0,0),
(40,'Ticket',31,'2025-01-14 19:58:44',10,10,'&#60;p&#62;Boa tarde, a solicitação de VPN tem que ser solicitada também por email para o supervisor responsável. Lembrar de colocar em cópia o email do suporte(suporte@tecnomulti.com) para conseguirmos acompanhar a autorização.&#60;/p&#62;',0,1,'2025-01-14 19:58:58','2025-01-14 19:58:44',1,0,0),
(41,'Ticket',32,'2025-01-14 20:07:08',10,0,'&#60;p&#62;Boa tarde, seria instalação?&#60;/p&#62;',0,1,'2025-01-14 20:07:08','2025-01-14 20:07:08',1,0,0),
(42,'Ticket',43,'2025-01-16 12:47:46',8,0,'&#60;p&#62;Olá, bom dia.&#60;/p&#62;\r\n&#60;p&#62;Posso acessar para verificar. Por favor me passe o ID do anydesk.&#60;/p&#62;',0,1,'2025-01-16 12:47:46','2025-01-16 12:47:46',1,0,0),
(43,'Ticket',43,'2025-01-16 13:14:20',8,0,'&#60;p&#62;Foi encontrada uma pasta do sistema operacional gerando logs quase que diariamente ocasionando a falta de espaço em disco. &#60;/p&#62;\r\n&#60;p&#62;&#60;a href=\"/front/document.send.php?docid=9&#38;itemtype=Ticket&#38;items_id=43\" target=\"_blank\" &#62;&#60;img alt=\"796eb77d-b2d8e96f-67890626156559.26126155\" width=\"625\" src=\"/front/document.send.php?docid=9&#38;itemtype=Ticket&#38;items_id=43\" /&#62;&#60;/a&#62;&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,1,'2025-01-16 13:14:20','2025-01-16 13:14:20',1,0,0),
(44,'Ticket',43,'2025-01-16 13:21:48',8,0,'&#60;p&#62;Foram excluídos arquivos de log da pasta winevt e deixaremos em observação se volta acontecer. Se sim, será necessário a reinstalação do sistema operacional.&#60;/p&#62;',0,1,'2025-01-16 13:21:48','2025-01-16 13:21:48',1,0,0),
(45,'Ticket',36,'2025-01-17 12:03:23',8,0,'&#60;p&#62;Chamado em duplicidade&#60;/p&#62;',0,1,'2025-01-17 12:03:23','2025-01-17 12:03:23',1,0,0),
(46,'Ticket',44,'2025-01-17 17:57:43',10,0,'&#60;p&#62;Boa tarde Jayana, verificamos aqui e realmente sua caixa já estava com mais de 80% de uso, poderia ver qual o remetente e mandar um print do email por favor.&#60;/p&#62;',0,1,'2025-01-17 17:57:43','2025-01-17 17:57:43',1,0,0),
(47,'Ticket',45,'2025-01-20 11:08:13',10,0,'&#60;p&#62;Bom dia Karla, poderia me informar o acesso remoto(anydesk ou teamviewer) do seu computador por favor.&#60;/p&#62;',0,1,'2025-01-20 11:08:13','2025-01-20 11:08:13',1,0,0),
(48,'Ticket',46,'2025-01-20 11:23:38',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;Favor, falar comigo pelo whatsapp.&#60;/p&#62;',0,1,'2025-01-20 11:23:38','2025-01-20 11:23:38',1,0,0),
(49,'Ticket',32,'2025-01-20 13:30:58',8,0,'&#60;p&#62;Olá, &#60;/p&#62;\r\n&#60;p&#62;Por falta de comunicação o chamado será encerrado. Se precisar novamente, favor abrir outro chamado. &#60;/p&#62;',0,1,'2025-01-20 13:30:58','2025-01-20 13:30:58',1,0,0),
(50,'Ticket',46,'2025-01-20 14:21:01',8,0,'&#60;p&#62;Realizado a instalação do programa NAPS2 e passodo as instruções de uso do programa. &#60;/p&#62;',0,1,'2025-01-20 14:21:01','2025-01-20 14:21:01',1,0,0),
(51,'Ticket',45,'2025-01-20 14:21:50',8,0,'&#60;p&#62;Atendimento em duplicidade e já solucionado. &#60;/p&#62;',0,1,'2025-01-20 14:21:50','2025-01-20 14:21:50',1,0,0),
(52,'Ticket',47,'2025-01-20 14:23:36',8,0,'&#60;p&#62;Bom dia, &#60;/p&#62;\r\n&#60;p&#62;Vou realziar a configuração. Falarei com vc via whatsapp.&#60;/p&#62;',0,1,'2025-01-20 14:23:36','2025-01-20 14:23:36',1,0,0),
(53,'Ticket',47,'2025-01-20 14:32:58',8,0,'&#60;p&#62;Configuração concluída.&#60;/p&#62;',0,1,'2025-01-20 14:32:58','2025-01-20 14:32:58',1,0,0),
(54,'Ticket',48,'2025-01-20 14:35:46',8,0,'&#60;p&#62;Olá, Bom dia!&#60;/p&#62;\r\n&#60;p&#62;Uma dica de quando receber esses e-mail é comunicarmos e não clicar em nada pois pode ser spamm. Vocês está com problema de envio ou recebimento?&#60;/p&#62;',0,1,'2025-01-20 14:35:46','2025-01-20 14:35:46',1,0,0),
(57,'Ticket',50,'2025-01-21 12:19:45',10,0,'&#60;p&#62;Bom dia Lucia, poderia mandar o acesso remoto(anydesk ou teamviewer) do seu computador por favor.&#60;/p&#62;',0,1,'2025-01-21 12:19:45','2025-01-21 12:19:45',1,0,0),
(58,'Ticket',52,'2025-01-21 14:27:29',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62;Favor, passa o anydesk para podermos acessar. &#60;/p&#62;',0,1,'2025-01-21 14:27:29','2025-01-21 14:27:29',1,0,0),
(59,'Ticket',52,'2025-01-21 14:31:24',9,0,'&#60;p&#62;Bom dia! &#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62;No momento só uso Excell&#60;/p&#62;',0,0,'2025-01-21 14:31:24','2025-01-21 14:31:24',1,0,0),
(60,'Ticket',52,'2025-01-21 14:33:36',9,0,'&#60;p&#62;471343653&#60;/p&#62;',0,0,'2025-01-21 14:33:36','2025-01-21 14:33:36',1,0,0),
(61,'Ticket',52,'2025-01-21 14:40:49',8,0,'&#60;p&#62;Solucionado. &#60;/p&#62;',0,1,'2025-01-21 14:40:49','2025-01-21 14:40:49',1,0,0),
(62,'Ticket',51,'2025-01-21 14:46:45',10,0,'&#60;p&#62;Bom dia Arthur, realmente a foto mostra um alto uso de CPU e RAM, poderíamos acessar para verificar?&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,1,'2025-01-21 14:46:45','2025-01-21 14:46:45',1,0,0),
(63,'Ticket',52,'2025-01-21 15:05:39',8,0,'&#60;p&#62;Será feito a desinstalação do pacote office e reinstalado. &#60;/p&#62;',0,1,'2025-01-21 15:05:39','2025-01-21 15:05:39',1,0,0),
(64,'Ticket',50,'2025-01-21 15:06:11',8,0,'&#60;p&#62;Impressora instalada. &#60;/p&#62;',0,1,'2025-01-21 15:06:11','2025-01-21 15:06:11',1,0,0),
(65,'Ticket',52,'2025-01-21 15:27:09',8,0,'&#60;p&#62;Realizado procedimento e testado, Concluído!&#60;/p&#62;',0,1,'2025-01-21 15:27:09','2025-01-21 15:27:09',1,0,0),
(66,'Ticket',54,'2025-01-22 16:52:44',8,0,'&#60;p&#62;Boa tarde.&#60;/p&#62;\r\n&#60;p&#62;Realizado verificação do equipamento e detectado a necessidade de upgrade. Enviado email com solicitações de compra de SSD e MEMORIA. &#60;/p&#62;',0,1,'2025-01-22 16:52:44','2025-01-22 16:52:44',1,0,0),
(67,'Ticket',53,'2025-01-22 16:58:17',8,0,'&#60;p&#62;Boa tarde,&#60;/p&#62;\r\n&#60;p&#62;Favor não clicar em nada quando receber esses e-mails de capacidade de caixa de entrada. Sempre entrar em contato quando receber. &#60;/p&#62;\r\n&#60;p&#62;Favor, entrar em contato via whatsapp para verificar configuração do outlook.&#60;/p&#62;',0,1,'2025-01-22 16:58:17','2025-01-22 16:58:17',1,0,0),
(68,'Ticket',51,'2025-01-22 16:59:24',8,0,'&#60;p style=\"box-sizing: border-box; scrollbar-width: thin; scrollbar-color: rgba(96, 111, 145, 0.8) transparent; margin-top: 0px; margin-bottom: 1rem; color: #535353; font-family: inter, -apple-system, blinkmacsystemfont, \'san francisco\', \'segoe ui\', roboto, \'helvetica neue\', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: no-contextual; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ececec; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"&#62;Boa tarde.&#60;/p&#62;\r\n&#60;p style=\"box-sizing: border-box; scrollbar-width: thin; scrollbar-color: rgba(96, 111, 145, 0.8) transparent; margin-top: 0px; margin-bottom: 1rem; color: #535353; font-family: inter, -apple-system, blinkmacsystemfont, \'san francisco\', \'segoe ui\', roboto, \'helvetica neue\', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: no-contextual; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ececec; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"&#62;Realizado verificação do equipamento e detectado a necessidade de upgrade. Enviado email com solicitações de compra de SSD e MEMORIA.&#60;/p&#62;',0,1,'2025-01-22 16:59:24','2025-01-22 16:59:24',1,0,0),
(69,'Ticket',55,'2025-01-23 13:06:27',8,0,'&#60;p&#62;Bom dia, Ana.&#60;/p&#62;\r\n&#60;p&#62;Por gentileza poderia me mandar a print do erro!&#60;/p&#62;',0,1,'2025-01-23 13:06:27','2025-01-23 13:06:27',1,0,0),
(70,'Ticket',55,'2025-01-23 13:20:37',9,0,'&#60;p&#62;&#60;a href=\"/front/document.send.php?docid=15&#38;itemtype=Ticket&#38;items_id=55\" target=\"_blank\" &#62;&#60;img alt=\"ec3ac8cc-b2d8e96f-6792421b98dab2.18335093\" width=\"813\" src=\"/front/document.send.php?docid=15&#38;itemtype=Ticket&#38;items_id=55\" /&#62;&#60;/a&#62;&#60;/p&#62;',0,0,'2025-01-23 13:20:37','2025-01-23 13:20:37',1,0,0),
(71,'Ticket',55,'2025-01-23 13:39:21',8,0,'&#60;p&#62;Realizado a limpeza de senha do citrix do navegador para incluir a nova senha. Após processo, foi realizado teste de acesso e OK.&#60;/p&#62;',0,1,'2025-01-23 13:39:21','2025-01-23 13:39:21',1,0,0),
(72,'Ticket',48,'2025-01-24 11:59:34',8,0,'&#60;p&#62;Chamado encerrado por falta de comunicação.&#60;/p&#62;',0,1,'2025-01-24 11:59:34','2025-01-24 11:59:34',1,0,0),
(73,'Ticket',53,'2025-01-24 12:00:17',8,0,'&#60;p&#62;Chamado encerrado por falta de comunicação.&#60;/p&#62;',0,1,'2025-01-24 12:00:17','2025-01-24 12:00:17',1,0,0),
(74,'Ticket',56,'2025-01-28 11:17:26',8,0,'&#60;p&#62;Bom dia!&#60;/p&#62;\r\n&#60;p&#62;Estarei verificando.&#60;/p&#62;',0,1,'2025-01-28 11:17:26','2025-01-28 11:17:26',1,0,0),
(75,'Ticket',56,'2025-01-28 11:19:49',8,0,'&#60;p&#62;Preciso acessar seu equipamento para verificar algumas configurações. Por favor, me passe o ID do anydesk.&#60;/p&#62;',0,1,'2025-01-28 11:19:49','2025-01-28 11:19:49',1,0,0),
(76,'Ticket',57,'2025-01-28 11:41:16',8,0,'&#60;p&#62;Chamado repetido.&#60;/p&#62;',0,1,'2025-01-28 11:41:16','2025-01-28 11:41:16',1,0,0),
(77,'Ticket',56,'2025-01-28 12:51:31',8,0,'&#60;p&#62;Realizado acesso remoto e verificado que o outlook estava configurado como IMAP. Refeito a configuração e testado. Liberado para uso. &#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,1,'2025-01-28 12:51:31','2025-01-28 12:51:31',1,0,0),
(78,'Ticket',60,'2025-01-28 13:58:47',8,0,'&#60;p&#62;Bom dia, &#60;/p&#62;\r\n&#60;p&#62;Solicitação atendida. &#60;/p&#62;',0,1,'2025-01-28 13:58:47','2025-01-28 13:58:47',1,0,0),
(79,'Ticket',59,'2025-01-28 13:59:29',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62;Poderia mandar a print do erro, por gentileza!&#60;/p&#62;',0,1,'2025-01-28 13:59:29','2025-01-28 13:59:29',1,0,0),
(80,'Ticket',61,'2025-01-28 14:02:01',8,0,'&#60;p&#62;Chamado será finalizado por está duplicado. &#60;/p&#62;',0,1,'2025-01-28 14:02:01','2025-01-28 14:02:01',1,0,0),
(81,'Ticket',62,'2025-01-28 14:05:13',8,0,'&#60;p&#62;Bom dia, &#60;/p&#62;\r\n&#60;p&#62;Pasta configurada e testada.&#60;/p&#62;',0,1,'2025-01-28 14:05:13','2025-01-28 14:05:13',1,0,0),
(82,'Ticket',63,'2025-01-28 14:06:10',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62;Configuração da pasta concluído e testado.&#60;/p&#62;',0,1,'2025-01-28 14:06:10','2025-01-28 14:06:10',1,0,0),
(83,'Ticket',59,'2025-01-28 14:06:51',9,0,'&#60;p&#62;não esta abrindo&#60;/p&#62;',0,0,'2025-01-28 14:06:51','2025-01-28 14:06:51',1,0,0),
(84,'Ticket',64,'2025-01-28 14:13:32',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62;Configuração da pasta concluído e testado.&#60;/p&#62;',0,1,'2025-01-28 14:13:32','2025-01-28 14:13:32',1,0,0),
(85,'Ticket',31,'2025-01-28 14:40:22',10,0,'&#60;p&#62;Chamado encerrado por falta de resposta.&#60;/p&#62;',0,1,'2025-01-28 14:40:22','2025-01-28 14:40:22',1,0,0),
(86,'Ticket',58,'2025-01-28 14:42:25',10,0,'&#60;p&#62;Bom dia, poderia passar o acesso remoto por favor(anydesk ou teamviewer).&#60;/p&#62;',0,1,'2025-01-28 14:42:25','2025-01-28 14:42:25',1,0,0),
(87,'Ticket',59,'2025-01-28 14:46:04',9,0,'&#60;p&#62;já desinstalei e instalei e não abre de jeito nenhum &#60;/p&#62;',0,0,'2025-01-28 14:46:04','2025-01-28 14:46:04',1,0,0),
(88,'Ticket',65,'2025-01-28 14:49:25',10,0,'&#60;p&#62;Mapeamento de rede realizado.&#60;/p&#62;',0,1,'2025-01-28 14:49:25','2025-01-28 14:49:25',1,0,0),
(89,'Ticket',66,'2025-01-28 14:52:26',10,0,'&#60;p&#62;Bom dia, manda o acesso remoto(anydesk ou teamviewer) do seu computador por favor.&#60;/p&#62;',0,1,'2025-01-28 14:52:26','2025-01-28 14:52:26',1,0,0),
(90,'Ticket',59,'2025-01-28 14:53:00',9,0,'&#60;p&#62;?&#60;/p&#62;',0,0,'2025-01-28 14:53:00','2025-01-28 14:53:00',1,0,0),
(91,'Ticket',67,'2025-01-28 15:22:05',10,0,'&#60;p&#62;Boa tarde, manda o acesso remoto(anydesk ou  teamviewer) do seu computador.&#60;/p&#62;',0,1,'2025-01-28 15:22:05','2025-01-28 15:22:05',1,0,0),
(92,'Ticket',66,'2025-01-28 16:46:27',9,0,'&#60;p&#62;496 959 993 &#60;/p&#62;',0,0,'2025-01-28 16:46:27','2025-01-28 16:46:27',1,0,0),
(93,'Ticket',59,'2025-01-28 17:02:03',9,0,'&#60;p&#62;sem retorno&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,0,'2025-01-28 17:02:03','2025-01-28 17:02:03',1,0,0),
(94,'Ticket',59,'2025-01-28 18:15:44',10,0,'&#60;p&#62;Boa tarde, manda o acesso remoto.&#60;/p&#62;',0,1,'2025-01-28 18:15:44','2025-01-28 18:15:44',1,0,0),
(95,'Ticket',59,'2025-01-28 18:17:02',9,0,'&#60;p&#62;ok&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,0,'2025-01-28 18:17:02','2025-01-28 18:17:02',1,0,0),
(96,'Ticket',59,'2025-01-28 18:18:38',9,0,'&#60;p&#62; &#60;/p&#62;\r\n&#60;p&#62; 471 343 653. &#60;/p&#62;\r\n&#60;p&#62;Gentileza realizar teste de ante virus &#60;/p&#62;',0,0,'2025-01-28 18:18:38','2025-01-28 18:18:38',1,0,0),
(97,'Ticket',59,'2025-01-28 18:53:51',10,0,'&#60;p&#62;deixei executando uma varredura, seria por algum motivo em especial?&#60;/p&#62;',0,1,'2025-01-28 18:53:51','2025-01-28 18:53:51',1,0,0),
(98,'Ticket',59,'2025-01-28 18:56:08',10,0,'&#60;p&#62;Abriu agora, certo?&#60;/p&#62;',0,1,'2025-01-28 18:56:08','2025-01-28 18:56:08',1,0,0),
(99,'Ticket',68,'2025-01-28 20:17:22',8,0,'&#60;p&#62;Atendimento solucionado.&#60;/p&#62;\r\n&#60;p&#62;Colaborador com o outlook configurado em IMAP. Foi realizado a reconfiguração em POP3&#60;/p&#62;',0,1,'2025-01-28 20:17:22','2025-01-28 20:17:22',1,0,0),
(100,'Ticket',67,'2025-01-28 20:18:35',8,0,'&#60;p&#62;Instalação realizada.&#60;/p&#62;',0,1,'2025-01-28 20:18:35','2025-01-28 20:18:35',1,0,0),
(101,'Ticket',66,'2025-01-28 20:20:25',8,0,'&#60;p&#62;Usuário sem permissão a ferramenta SAP. Foi informado da necessidade de entrar em contato com o suporte da VIVO para liberar a permissão junto ao usuário. &#60;/p&#62;',0,1,'2025-01-28 20:20:25','2025-01-28 20:20:25',1,0,0),
(118,'Ticket',70,'2025-01-29 11:53:33',8,0,'&#60;p&#62;Bom dia, &#60;/p&#62;\r\n&#60;p&#62;Favor, me passe o ID do anydesk.&#60;/p&#62;',0,1,'2025-01-29 11:53:33','2025-01-29 11:53:33',1,0,0),
(119,'Ticket',70,'2025-01-29 11:55:13',9,0,'&#60;p&#62;1 282 574 283&#60;/p&#62;',0,0,'2025-01-29 11:55:13','2025-01-29 11:55:13',1,0,0),
(120,'Ticket',70,'2025-01-29 12:01:09',8,0,'&#60;p&#62;Configuração realizada e testado. &#60;/p&#62;',0,1,'2025-01-29 12:01:09','2025-01-29 12:01:09',1,0,0),
(121,'Ticket',71,'2025-01-29 12:06:20',8,0,'&#60;p&#62;Realizado o acesso e configurado a VPN&#60;/p&#62;',0,1,'2025-01-29 12:06:20','2025-01-29 12:06:20',1,0,0),
(122,'Ticket',72,'2025-01-30 11:45:58',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62;Irei realizar o acesso. &#60;/p&#62;',0,1,'2025-01-30 11:45:58','2025-01-30 11:45:58',1,0,0),
(123,'Ticket',72,'2025-01-30 11:51:01',8,0,'&#60;p&#62;Realizado a configuração do SAP e testado junto ao usuário. &#60;/p&#62;',0,1,'2025-01-30 11:51:01','2025-01-30 11:51:01',1,0,0),
(124,'Ticket',73,'2025-01-30 15:36:30',8,0,'&#60;p&#62;Boa tarde, &#60;/p&#62;\r\n&#60;p&#62;Preciso do anydesk para acessar e analisar. &#60;/p&#62;',0,1,'2025-01-30 15:36:30','2025-01-30 15:36:30',1,0,0),
(125,'Ticket',58,'2025-01-30 16:49:36',9,0,'&#60;p&#62;Boa tarde!&#60;/p&#62;\r\n&#60;p&#62;434 166 120&#60;/p&#62;',0,0,'2025-01-30 16:49:36','2025-01-30 16:49:36',1,0,0),
(126,'Ticket',74,'2025-01-30 18:05:36',9,0,'&#60;p&#62;????&#60;/p&#62;',0,0,'2025-01-30 18:05:36','2025-01-30 18:05:36',1,0,0),
(127,'Ticket',74,'2025-01-30 18:50:29',8,0,'&#60;p&#62;Boa tarde, &#60;/p&#62;\r\n&#60;p&#62;Por gentileza me passe o ID do anydesk.&#60;/p&#62;',0,1,'2025-01-30 18:50:29','2025-01-30 18:50:29',1,0,0),
(128,'Ticket',73,'2025-01-30 18:52:09',8,0,'&#60;p&#62;Conforme contato mantido via Whatsapp, problema foi solucionado.&#60;/p&#62;',0,1,'2025-01-30 18:52:09','2025-01-30 18:52:09',1,0,0),
(129,'Ticket',74,'2025-01-30 18:58:24',8,0,'&#60;p&#62;????&#60;/p&#62;',0,1,'2025-01-30 18:58:24','2025-01-30 18:58:24',1,0,0),
(130,'Ticket',75,'2025-01-30 19:14:05',8,0,'&#60;p&#62;Boa tarde, &#60;/p&#62;\r\n&#60;p&#62;Será programada uma data para a reinstalação do nobreak. Entraremos em contato para saber a data.&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,1,'2025-01-30 19:14:05','2025-01-30 19:14:05',1,0,0),
(131,'Ticket',74,'2025-01-30 19:23:54',8,0,'&#60;p&#62;Chamado finalizado. Ao entrar em contato, usuário relatou que voltou ao normal o e-mail.&#60;/p&#62;',0,1,'2025-01-30 19:23:54','2025-01-30 19:23:54',1,0,0),
(132,'Ticket',76,'2025-02-03 13:49:47',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62;Me passa teu anydesk. &#60;/p&#62;',0,1,'2025-02-03 13:49:47','2025-02-03 13:49:47',1,0,0),
(133,'Ticket',76,'2025-02-03 13:51:42',9,0,'&#60;p&#62;1800374098&#60;/p&#62;',0,0,'2025-02-03 13:51:42','2025-02-03 13:51:42',1,0,0),
(134,'Ticket',78,'2025-02-03 19:50:51',8,0,'&#60;p&#62;Boa tarde, Mário.&#60;/p&#62;\r\n&#60;p&#62;Por gentileza, me passe o ID do anydesk.&#60;/p&#62;',0,1,'2025-02-03 19:50:51','2025-02-03 19:50:51',1,0,0),
(135,'Ticket',78,'2025-02-03 20:47:27',8,0,'&#60;p&#62;Após realizar acesso e testes, ficou constatado que o IP do usuário está em lista de bloqueio. Foi sugerido um procedimento para tentar obter novo IP ou falar com a operadora relatando o bloqueio .&#60;/p&#62;',0,1,'2025-02-03 20:47:27','2025-02-03 20:47:27',1,0,0),
(136,'Ticket',79,'2025-02-03 21:01:14',8,0,'&#60;p&#62;Problema solucionado em chamado anterior. &#60;/p&#62;',0,1,'2025-02-03 21:01:14','2025-02-03 21:01:14',1,0,0),
(137,'Ticket',77,'2025-02-04 11:22:32',8,0,'&#60;p&#62;Acesso normalizado sem auxilio do suporte tecnomulti. &#60;/p&#62;',0,1,'2025-02-04 11:22:32','2025-02-04 11:22:32',1,0,0),
(138,'Ticket',80,'2025-02-04 18:41:05',8,0,'&#60;p&#62;Boa tarde, &#60;/p&#62;\r\n&#60;p&#62;Irei realizar o acesso para a configuração.&#60;/p&#62;',0,1,'2025-02-04 18:41:05','2025-02-04 18:41:05',1,0,0),
(139,'Ticket',80,'2025-02-04 19:15:51',8,0,'&#60;p&#62;Foi realizado a configuração da VPN WIRE GUARD, a vpn tradicional do windows não conectou. Ficou combinado de ser testado em outra rede sem ser a da casa de Fabiano.&#60;/p&#62;',0,1,'2025-02-04 19:15:51','2025-02-04 19:15:51',1,0,0),
(140,'Ticket',81,'2025-02-04 19:16:38',8,0,'&#60;p&#62;Boa tarde, Dani.&#60;/p&#62;\r\n&#60;p&#62;Essa configuração seria a de Fabiano?&#60;/p&#62;',0,1,'2025-02-04 19:16:38','2025-02-04 19:16:38',1,0,0),
(141,'Ticket',81,'2025-02-06 14:39:43',8,0,'&#60;p&#62;Atendimento realizado. &#60;/p&#62;',0,1,'2025-02-06 14:39:43','2025-02-06 14:39:43',1,0,0),
(142,'Ticket',83,'2025-02-10 11:19:29',8,0,'&#60;p&#62;Bom dia, &#60;/p&#62;\r\n&#60;p&#62;Me passe o anydesk, por gentileza. &#60;/p&#62;',0,1,'2025-02-10 11:19:29','2025-02-10 11:19:29',1,0,0),
(143,'Ticket',83,'2025-02-10 11:41:39',9,0,'&#60;p&#62;155531041&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,0,'2025-02-10 11:41:39','2025-02-10 11:41:39',1,0,0),
(144,'Ticket',83,'2025-02-10 11:46:47',8,0,'&#60;p&#62;Problema solucionado. &#60;/p&#62;',0,1,'2025-02-10 11:46:47','2025-02-10 11:46:47',1,0,0),
(145,'Ticket',82,'2025-02-10 11:47:57',8,0,'&#60;p&#62;Bom dia, &#60;/p&#62;\r\n&#60;p&#62;Me passar o anydesk para acessar e configurar.  Entrar em contato via whatsapp para facilitar o atendimento. &#60;/p&#62;',0,1,'2025-02-10 11:47:57','2025-02-10 11:47:57',1,0,0),
(146,'Ticket',82,'2025-02-11 12:21:28',8,0,'&#60;p&#62;Configuração concluída e testada.&#60;/p&#62;',0,1,'2025-02-11 12:21:28','2025-02-11 12:21:28',1,0,0),
(147,'Ticket',85,'2025-02-11 13:07:04',8,0,'&#60;p&#62;Bom dia, &#60;/p&#62;\r\n&#60;p&#62;Me informe o ID do anydesk para acesso.&#60;/p&#62;',0,1,'2025-02-11 13:07:04','2025-02-11 13:07:04',1,0,0),
(148,'Ticket',84,'2025-02-11 13:08:39',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62;Após acesso para verificação ficou evidenciado que a senha do usuário de autenticação está errada. Favor, solicitar alteração junto ao suporte da VIVO. &#60;/p&#62;',0,1,'2025-02-11 13:08:39','2025-02-11 13:08:39',1,0,0),
(149,'Ticket',85,'2025-02-11 13:14:01',8,0,'&#60;p&#62;Acesso liberado conforme solicitado. &#60;/p&#62;',0,1,'2025-02-11 13:14:01','2025-02-11 13:14:01',1,0,0),
(150,'Ticket',86,'2025-02-11 22:20:27',8,0,'&#60;p&#62;Boa tarde, &#60;/p&#62;\r\n&#60;p&#62;Favor falar no whatsapp.&#60;/p&#62;',0,1,'2025-02-11 22:20:27','2025-02-11 22:20:27',1,0,0),
(151,'Ticket',87,'2025-02-12 12:07:07',8,0,'&#60;p&#62;Bom dia,&#60;/p&#62;\r\n&#60;p&#62;Me passe o ID do anydesk.&#60;/p&#62;',0,1,'2025-02-12 12:07:07','2025-02-12 12:07:07',1,0,0),
(152,'Ticket',87,'2025-02-12 12:34:04',8,0,'&#60;p&#62;Arquivo .PST do outlook atingiu limite estipulado. Foi criado um novo perfil e configurado o arquivo antigo para consulta.&#60;/p&#62;',0,1,'2025-02-12 12:34:04','2025-02-12 12:34:04',1,0,0),
(153,'Ticket',86,'2025-02-13 13:17:04',8,0,'&#60;p&#62;Realizamos testes de acesso com usuários e senhas fornecido pela colaboradora e não acessou. Usei as credenciais de uma colaboradora ativa e funcionou normalmente. Informamos que terá que entrar em contato com a VIVO para pegar credenciais válidas. &#60;/p&#62;',0,1,'2025-02-13 13:17:04','2025-02-13 13:17:04',1,0,0),
(154,'Ticket',58,'2025-02-13 14:01:04',8,0,'&#60;p&#62;Sobre o acesso ao OSP Control foi normalizado com um link passado por Aurelio. Quando ao arquivo do outlook vai ser necessário um pendrive ou HD externo com espaço de 18Gb até o momento da verificação. &#60;/p&#62;',0,1,'2025-02-13 14:01:04','2025-02-13 14:01:04',4,0,0),
(155,'Ticket',88,'2025-02-17 13:52:33',10,8,'&#60;p&#62;Bom dia, está tentando dessa forma(&#60;span style=\"color: #155210; font-family: inter, -apple-system, blinkmacsystemfont, \'san francisco\', \'segoe ui\', roboto, \'helvetica neue\', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: no-contextual; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #e2f2e3; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\"&#62;edson.maykon@tecnomulti.com.pst&#60;/span&#62;)? , Se sim, pode ser esse o problema. Removo o .PST e pronto. Lembrando que o e-mail deve ser configurado em POP3.&#60;/p&#62;',0,1,'2025-02-17 20:04:30','2025-02-17 13:52:33',1,0,0),
(156,'Ticket',91,'2025-02-18 18:14:21',8,0,'&#60;p&#62;Boa tarde,&#60;/p&#62;\r\n&#60;p&#62;Favor me passe o anydesk para eu acessar.&#60;/p&#62;',0,1,'2025-02-18 18:14:21','2025-02-18 18:14:21',1,0,0),
(157,'Ticket',90,'2025-02-18 18:16:04',8,0,'&#60;p&#62;Boa tarde,&#60;/p&#62;\r\n&#60;p&#62;Me passa o anydesk para analisar.&#60;/p&#62;',0,1,'2025-02-18 18:16:04','2025-02-18 18:16:04',1,0,0),
(158,'Ticket',90,'2025-02-18 18:17:50',9,0,'&#60;p&#62;751 863 645&#60;/p&#62;\r\n&#60;p&#62; &#60;/p&#62;',0,0,'2025-02-18 18:17:50','2025-02-18 18:17:50',1,0,0),
(159,'Ticket',91,'2025-02-18 18:22:40',9,0,'&#60;p&#62;751 863 645&#60;/p&#62;',0,0,'2025-02-18 18:22:40','2025-02-18 18:22:40',1,0,0),
(160,'Ticket',89,'2025-02-18 18:30:33',8,0,'&#60;p&#62;Boa tarde, &#60;/p&#62;\r\n&#60;p&#62;Favor entrar em contato via whatsapp para a configuração.&#60;/p&#62;',0,1,'2025-02-18 18:30:33','2025-02-18 18:30:33',1,0,0);

--
-- Table structure for table `glpi_itilfollowuptemplates`
--

CREATE TABLE `glpi_itilfollowuptemplates` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `date_creation` timestamp NULL DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `name` varchar(255) DEFAULT NULL,
  `content` mediumtext DEFAULT NULL,
  `requesttypes_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_private` tinyint(4) NOT NULL DEFAULT 0,
  `comment` text DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `is_recursive` (`is_recursive`),
  KEY `requesttypes_id` (`requesttypes_id`),
  KEY `entities_id` (`entities_id`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`),
  KEY `is_private` (`is_private`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_itilfollowuptemplates`
--


--
-- Table structure for table `glpi_itils_projects`
--

CREATE TABLE `glpi_itils_projects` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(100) NOT NULL DEFAULT '',
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `projects_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`itemtype`,`items_id`,`projects_id`),
  KEY `projects_id` (`projects_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_itils_projects`
--


--
-- Table structure for table `glpi_itilsolutions`
--

CREATE TABLE `glpi_itilsolutions` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(100) NOT NULL,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `solutiontypes_id` int(10) unsigned NOT NULL DEFAULT 0,
  `solutiontype_name` varchar(255) DEFAULT NULL,
  `content` longtext DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_approval` timestamp NULL DEFAULT NULL,
  `users_id` int(10) unsigned NOT NULL DEFAULT 0,
  `user_name` varchar(255) DEFAULT NULL,
  `users_id_editor` int(10) unsigned NOT NULL DEFAULT 0,
  `users_id_approval` int(10) unsigned NOT NULL DEFAULT 0,
  `user_name_approval` varchar(255) DEFAULT NULL,
  `status` int(11) NOT NULL DEFAULT 1,
  `itilfollowups_id` int(10) unsigned DEFAULT NULL COMMENT 'Followup reference on reject or approve a solution',
  PRIMARY KEY (`id`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `solutiontypes_id` (`solutiontypes_id`),
  KEY `users_id` (`users_id`),
  KEY `users_id_editor` (`users_id_editor`),
  KEY `users_id_approval` (`users_id_approval`),
  KEY `status` (`status`),
  KEY `itilfollowups_id` (`itilfollowups_id`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_itilsolutions`
--


--
-- Table structure for table `glpi_knowbaseitemcategories`
--

CREATE TABLE `glpi_knowbaseitemcategories` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `knowbaseitemcategories_id` int(10) unsigned NOT NULL DEFAULT 0,
  `name` varchar(255) DEFAULT NULL,
  `completename` text DEFAULT NULL,
  `comment` text DEFAULT NULL,
  `level` int(11) NOT NULL DEFAULT 0,
  `sons_cache` longtext DEFAULT NULL,
  `ancestors_cache` longtext DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`entities_id`,`knowbaseitemcategories_id`,`name`),
  KEY `name` (`name`),
  KEY `is_recursive` (`is_recursive`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`),
  KEY `knowbaseitemcategories_id` (`knowbaseitemcategories_id`),
  KEY `level` (`level`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_knowbaseitemcategories`
--


--
-- Table structure for table `glpi_knowbaseitems`
--

CREATE TABLE `glpi_knowbaseitems` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` text DEFAULT NULL,
  `answer` longtext DEFAULT NULL,
  `is_faq` tinyint(4) NOT NULL DEFAULT 0,
  `users_id` int(10) unsigned NOT NULL DEFAULT 0,
  `view` int(11) NOT NULL DEFAULT 0,
  `date_creation` timestamp NULL DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `begin_date` timestamp NULL DEFAULT NULL,
  `end_date` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `users_id` (`users_id`),
  KEY `is_faq` (`is_faq`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`),
  KEY `begin_date` (`begin_date`),
  KEY `end_date` (`end_date`),
  FULLTEXT KEY `fulltext` (`name`,`answer`),
  FULLTEXT KEY `name` (`name`),
  FULLTEXT KEY `answer` (`answer`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_knowbaseitems`
--


--
-- Table structure for table `glpi_knowbaseitems_comments`
--

CREATE TABLE `glpi_knowbaseitems_comments` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `knowbaseitems_id` int(10) unsigned NOT NULL,
  `users_id` int(10) unsigned NOT NULL DEFAULT 0,
  `language` varchar(10) DEFAULT NULL,
  `comment` text DEFAULT NULL,
  `parent_comment_id` int(10) unsigned DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `knowbaseitems_id` (`knowbaseitems_id`),
  KEY `parent_comment_id` (`parent_comment_id`),
  KEY `users_id` (`users_id`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_knowbaseitems_comments`
--


--
-- Table structure for table `glpi_knowbaseitems_items`
--

CREATE TABLE `glpi_knowbaseitems_items` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `knowbaseitems_id` int(10) unsigned NOT NULL,
  `itemtype` varchar(100) NOT NULL,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `date_creation` timestamp NULL DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`itemtype`,`items_id`,`knowbaseitems_id`),
  KEY `knowbaseitems_id` (`knowbaseitems_id`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_knowbaseitems_items`
--


--
-- Table structure for table `glpi_knowbaseitems_knowbaseitemcategories`
--

CREATE TABLE `glpi_knowbaseitems_knowbaseitemcategories` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `knowbaseitems_id` int(10) unsigned NOT NULL DEFAULT 0,
  `knowbaseitemcategories_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `knowbaseitems_id` (`knowbaseitems_id`),
  KEY `knowbaseitemcategories_id` (`knowbaseitemcategories_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_knowbaseitems_knowbaseitemcategories`
--


--
-- Table structure for table `glpi_knowbaseitems_profiles`
--

CREATE TABLE `glpi_knowbaseitems_profiles` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `knowbaseitems_id` int(10) unsigned NOT NULL DEFAULT 0,
  `profiles_id` int(10) unsigned NOT NULL DEFAULT 0,
  `entities_id` int(10) unsigned DEFAULT NULL,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `no_entity_restriction` tinyint(4) NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `knowbaseitems_id` (`knowbaseitems_id`),
  KEY `profiles_id` (`profiles_id`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_knowbaseitems_profiles`
--


--
-- Table structure for table `glpi_knowbaseitems_revisions`
--

CREATE TABLE `glpi_knowbaseitems_revisions` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `knowbaseitems_id` int(10) unsigned NOT NULL,
  `revision` int(11) NOT NULL,
  `name` text DEFAULT NULL,
  `answer` longtext DEFAULT NULL,
  `language` varchar(10) DEFAULT NULL,
  `users_id` int(10) unsigned NOT NULL DEFAULT 0,
  `date` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`knowbaseitems_id`,`revision`,`language`),
  KEY `revision` (`revision`),
  KEY `users_id` (`users_id`),
  KEY `date` (`date`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_knowbaseitems_revisions`
--


--
-- Table structure for table `glpi_knowbaseitems_users`
--

CREATE TABLE `glpi_knowbaseitems_users` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `knowbaseitems_id` int(10) unsigned NOT NULL DEFAULT 0,
  `users_id` int(10) unsigned NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  KEY `knowbaseitems_id` (`knowbaseitems_id`),
  KEY `users_id` (`users_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_knowbaseitems_users`
--


--
-- Table structure for table `glpi_knowbaseitemtranslations`
--

CREATE TABLE `glpi_knowbaseitemtranslations` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `knowbaseitems_id` int(10) unsigned NOT NULL DEFAULT 0,
  `language` varchar(10) DEFAULT NULL,
  `name` text DEFAULT NULL,
  `answer` longtext DEFAULT NULL,
  `users_id` int(10) unsigned NOT NULL DEFAULT 0,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `item` (`knowbaseitems_id`,`language`),
  KEY `users_id` (`users_id`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`),
  FULLTEXT KEY `fulltext` (`name`,`answer`),
  FULLTEXT KEY `name` (`name`),
  FULLTEXT KEY `answer` (`answer`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_knowbaseitemtranslations`
--


--
-- Table structure for table `glpi_lineoperators`
--

CREATE TABLE `glpi_lineoperators` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL DEFAULT '',
  `comment` text DEFAULT NULL,
  `mcc` int(11) DEFAULT NULL,
  `mnc` int(11) DEFAULT NULL,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`mcc`,`mnc`),
  KEY `name` (`name`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_lineoperators`
--


--
-- Table structure for table `glpi_lines`
--

CREATE TABLE `glpi_lines` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL DEFAULT '',
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `is_deleted` tinyint(4) NOT NULL DEFAULT 0,
  `caller_num` varchar(255) NOT NULL DEFAULT '',
  `caller_name` varchar(255) NOT NULL DEFAULT '',
  `users_id` int(10) unsigned NOT NULL DEFAULT 0,
  `groups_id` int(10) unsigned NOT NULL DEFAULT 0,
  `lineoperators_id` int(10) unsigned NOT NULL DEFAULT 0,
  `locations_id` int(10) unsigned NOT NULL DEFAULT 0,
  `states_id` int(10) unsigned NOT NULL DEFAULT 0,
  `linetypes_id` int(10) unsigned NOT NULL DEFAULT 0,
  `date_creation` timestamp NULL DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `comment` text DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `is_deleted` (`is_deleted`),
  KEY `users_id` (`users_id`),
  KEY `lineoperators_id` (`lineoperators_id`),
  KEY `groups_id` (`groups_id`),
  KEY `linetypes_id` (`linetypes_id`),
  KEY `locations_id` (`locations_id`),
  KEY `states_id` (`states_id`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_lines`
--


--
-- Table structure for table `glpi_linetypes`
--

CREATE TABLE `glpi_linetypes` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) DEFAULT NULL,
  `comment` text DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_linetypes`
--


--
-- Table structure for table `glpi_links`
--

CREATE TABLE `glpi_links` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 1,
  `name` varchar(255) DEFAULT NULL,
  `link` varchar(255) DEFAULT NULL,
  `data` text DEFAULT NULL,
  `open_window` tinyint(4) NOT NULL DEFAULT 1,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_links`
--


--
-- Table structure for table `glpi_links_itemtypes`
--

CREATE TABLE `glpi_links_itemtypes` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `links_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype` varchar(100) NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`itemtype`,`links_id`),
  KEY `links_id` (`links_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_links_itemtypes`
--


--
-- Table structure for table `glpi_locations`
--

CREATE TABLE `glpi_locations` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `is_recursive` tinyint(4) NOT NULL DEFAULT 0,
  `name` varchar(255) DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT 0,
  `completename` text DEFAULT NULL,
  `comment` text DEFAULT NULL,
  `level` int(11) NOT NULL DEFAULT 0,
  `ancestors_cache` longtext DEFAULT NULL,
  `sons_cache` longtext DEFAULT NULL,
  `address` text DEFAULT NULL,
  `postcode` varchar(255) DEFAULT NULL,
  `town` varchar(255) DEFAULT NULL,
  `state` varchar(255) DEFAULT NULL,
  `country` varchar(255) DEFAULT NULL,
  `building` varchar(255) DEFAULT NULL,
  `room` varchar(255) DEFAULT NULL,
  `latitude` varchar(255) DEFAULT NULL,
  `longitude` varchar(255) DEFAULT NULL,
  `altitude` varchar(255) DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`entities_id`,`locations_id`,`name`),
  KEY `locations_id` (`locations_id`),
  KEY `name` (`name`),
  KEY `is_recursive` (`is_recursive`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`),
  KEY `level` (`level`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_locations`
--


--
-- Table structure for table `glpi_lockedfields`
--

CREATE TABLE `glpi_lockedfields` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(100) DEFAULT NULL,
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `field` varchar(50) NOT NULL,
  `value` varchar(255) DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  `is_global` tinyint(4) NOT NULL DEFAULT 0,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`itemtype`,`items_id`,`field`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`),
  KEY `is_global` (`is_global`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_lockedfields`
--


--
-- Table structure for table `glpi_logs`
--

CREATE TABLE `glpi_logs` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(100) NOT NULL DEFAULT '',
  `items_id` int(10) unsigned NOT NULL DEFAULT 0,
  `itemtype_link` varchar(100) NOT NULL DEFAULT '',
  `linked_action` int(11) NOT NULL DEFAULT 0 COMMENT 'see define.php HISTORY_* constant',
  `user_name` varchar(255) DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `id_search_option` int(11) NOT NULL DEFAULT 0 COMMENT 'see search.constant.php for value',
  `old_value` varchar(255) DEFAULT NULL,
  `new_value` varchar(255) DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `date_mod` (`date_mod`),
  KEY `itemtype_link` (`itemtype_link`),
  KEY `item` (`itemtype`,`items_id`),
  KEY `id_search_option` (`id_search_option`)
) ENGINE=InnoDB AUTO_INCREMENT=2303 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_logs`
--

INSERT INTO `glpi_logs` VALUES
(1,'RuleImportAsset',1,'0',20,'','2024-12-27 05:21:51',0,'',''),
(2,'RuleImportAsset',1,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Is partial is Yes (1)'),
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(4,'RuleImportAsset',1,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type does not exist Yes (2)'),
(5,'RuleCriteria',2,'0',20,'','2024-12-27 05:21:51',0,'',''),
(6,'RuleImportAsset',1,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Refuse import Assign Yes (1)'),
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(9,'RuleImportAsset',2,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type does not exist Yes (3)'),
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(11,'RuleImportAsset',2,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; MAC is already present Yes (4)'),
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(13,'RuleImportAsset',2,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; MAC exists Yes (5)'),
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(15,'RuleImportAsset',2,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; Port number is already present Yes (6)'),
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(17,'RuleImportAsset',2,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; Port number exists Yes (7)'),
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(19,'RuleImportAsset',2,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','General &#62; Restrict criteria to same network port Yes Yes (8)'),
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(30,'RuleImportAsset',3,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; Port number is already present Yes (12)'),
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(32,'RuleImportAsset',3,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; Port number exists Yes (13)'),
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(37,'RuleImportAsset',4,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type does not exist Yes (14)'),
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(39,'RuleImportAsset',4,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; MAC exists Yes (15)'),
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(41,'RuleImportAsset',4,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; Port number exists Yes (16)'),
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(46,'RuleImportAsset',5,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type does not exist Yes (17)'),
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(48,'RuleImportAsset',5,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; IP is already present Yes (18)'),
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(52,'RuleImportAsset',5,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; Port description is already present Yes (20)'),
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(54,'RuleImportAsset',5,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; Port description exists Yes (21)'),
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(56,'RuleImportAsset',5,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','General &#62; Restrict criteria to same network port Yes Yes (22)'),
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(74,'RuleImportAsset',7,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type does not exist Yes (28)'),
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(78,'RuleImportAsset',7,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; Port description exists Yes (30)'),
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(83,'RuleImportAsset',8,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type does not exist Yes (31)'),
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(85,'RuleImportAsset',8,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; MAC is already present Yes (32)'),
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(87,'RuleImportAsset',8,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Network port &#62; MAC exists Yes (33)'),
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(107,'RuleImportAsset',10,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Refuse import Assign Yes (10)'),
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(485,'RuleImportAsset',58,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Inventory link Assign Link if possible (58)'),
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(493,'RuleImportAsset',60,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Name does not exist Yes (158)'),
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(495,'RuleImportAsset',60,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Refuse import Assign Yes (60)'),
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(500,'RuleImportAsset',61,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Serial number is already present Yes (160)'),
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(514,'RuleImportAsset',63,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Inventory link Assign Link if possible (63)'),
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(522,'RuleImportAsset',65,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type is No itemtype defined (165)'),
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(524,'RuleImportAsset',65,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Refuse import Assign Yes (65)'),
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(529,'RuleImportAsset',66,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Name exists Yes (167)'),
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(531,'RuleImportAsset',66,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Name is already present Yes (168)'),
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(533,'RuleImportAsset',66,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Linked asset is already present Yes (169)'),
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(535,'RuleImportAsset',66,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Inventory link Assign Link if possible (66)'),
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(538,'RuleImportAsset',67,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type is Database instances (170)'),
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(540,'RuleImportAsset',67,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Name exists Yes (171)'),
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(542,'RuleImportAsset',67,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Inventory link Assign Link if possible (67)'),
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(547,'RuleImportAsset',68,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Refuse import Assign Yes (68)'),
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(550,'RuleImportAsset',69,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type is Unmanaged assets (173)'),
(551,'RuleCriteria',173,'0',20,'','2024-12-27 05:21:51',0,'',''),
(552,'RuleImportAsset',69,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Name exists Yes (174)'),
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(554,'RuleImportAsset',69,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Name is already present Yes (175)'),
(555,'RuleCriteria',175,'0',20,'','2024-12-27 05:21:51',0,'',''),
(556,'RuleImportAsset',69,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Inventory link Assign Link if possible (69)'),
(557,'RuleAction',69,'0',20,'','2024-12-27 05:21:51',0,'',''),
(558,'RuleImportAsset',70,'0',20,'','2024-12-27 05:21:51',0,'',''),
(559,'RuleImportAsset',70,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Item type is Unmanaged assets (176)'),
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(561,'RuleImportAsset',70,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Asset &#62; Name exists Yes (177)'),
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(565,'RuleImportAsset',71,'0',20,'','2024-12-27 05:21:51',0,'',''),
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(567,'RuleCriteria',178,'0',20,'','2024-12-27 05:21:51',0,'',''),
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(578,'RuleCriteria',180,'0',20,'','2024-12-27 05:21:51',0,'',''),
(579,'RuleMailCollector',73,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Reject email (without email response) Assign Yes (73)'),
(580,'RuleAction',73,'0',20,'','2024-12-27 05:21:51',0,'',''),
(581,'RuleMailCollector',74,'0',20,'','2024-12-27 05:21:51',0,'',''),
(582,'RuleMailCollector',74,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Auto-Submitted email header regular expression matches /^(?!.*no).+$/i (181)'),
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(584,'RuleMailCollector',74,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Reject email (without email response) Assign Yes (74)'),
(585,'RuleAction',74,'0',20,'','2024-12-27 05:21:51',0,'',''),
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(587,'RuleRight',75,'0',20,'','2024-12-27 05:21:51',0,'',''),
(588,'RuleRight',75,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Authentication type is LDAP directory: (182)'),
(589,'RuleCriteria',182,'0',20,'','2024-12-27 05:21:51',0,'',''),
(590,'RuleRight',75,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Authentication type is Email server: (183)'),
(591,'RuleCriteria',183,'0',20,'','2024-12-27 05:21:51',0,'',''),
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(593,'RuleAction',75,'0',20,'','2024-12-27 05:21:51',0,'',''),
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(595,'RuleSoftwareCategory',76,'0',20,'','2024-12-27 05:21:51',0,'',''),
(596,'RuleSoftwareCategory',76,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Software is * (184)'),
(597,'RuleCriteria',184,'0',20,'','2024-12-27 05:21:51',0,'',''),
(598,'RuleSoftwareCategory',76,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Import category from inventory tool Assign Yes (76)'),
(599,'RuleAction',76,'0',20,'','2024-12-27 05:21:51',0,'',''),
(600,'Config',1,'',0,'','2024-12-27 05:21:51',1,'initialized_rules_collections [\"RuleImportAssetCollection\",\"RuleMailCollectorCollection\",\"RuleRightCollection\"]','[\"RuleImportAssetCollection\",\"RuleMailCollectorCollection\",\"RuleRightCollection\",\"RuleSoftwareCategoryCollection\"]'),
(601,'RuleTicket',77,'0',20,'','2024-12-27 05:21:51',0,'',''),
(602,'RuleTicket',77,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Ticket location does not exist Yes (185)'),
(603,'RuleCriteria',185,'0',20,'','2024-12-27 05:21:51',0,'',''),
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(605,'RuleCriteria',186,'0',20,'','2024-12-27 05:21:51',0,'',''),
(606,'RuleTicket',77,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Location Copy from item Yes (77)'),
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(608,'RuleTicket',78,'0',20,'','2024-12-27 05:21:51',0,'',''),
(609,'RuleTicket',78,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Ticket location does not exist Yes (187)'),
(610,'RuleCriteria',187,'0',20,'','2024-12-27 05:21:51',0,'',''),
(611,'RuleTicket',78,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Requester location exists Yes (188)'),
(612,'RuleCriteria',188,'0',20,'','2024-12-27 05:21:51',0,'',''),
(613,'RuleTicket',78,'RuleAction',17,'','2024-12-27 05:21:51',0,'','Location Copy from user Yes (78)'),
(614,'RuleAction',78,'0',20,'','2024-12-27 05:21:51',0,'',''),
(615,'Config',1,'',0,'','2024-12-27 05:21:51',1,'initialized_rules_collections [\"RuleImportAssetCollection\",\"RuleMailCollectorCollection\",\"RuleRightCollection\",\"RuleSoftwareCategoryCollection\"]','[\"RuleImportAssetCollection\",\"RuleMailCollectorCollection\",\"RuleRightCollection\",\"RuleSoftwareCategoryCollection\",\"RuleTicketCollection\"]'),
(616,'RuleAsset',79,'0',20,'','2024-12-27 05:21:51',0,'',''),
(617,'RuleAsset',79,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Item type is Computer (189)'),
(618,'RuleCriteria',189,'0',20,'','2024-12-27 05:21:51',0,'',''),
(619,'RuleAsset',79,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Automatic inventory is Yes (190)'),
(620,'RuleCriteria',190,'0',20,'','2024-12-27 05:21:51',0,'',''),
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(622,'RuleCriteria',191,'0',20,'','2024-12-27 05:21:51',0,'',''),
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(624,'RuleAction',79,'0',20,'','2024-12-27 05:21:51',0,'',''),
(625,'RuleAsset',80,'0',20,'','2024-12-27 05:21:51',0,'',''),
(626,'RuleAsset',80,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Item type is Computer (192)'),
(627,'RuleCriteria',192,'0',20,'','2024-12-27 05:21:51',0,'',''),
(628,'RuleAsset',80,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Automatic inventory is Yes (193)'),
(629,'RuleCriteria',193,'0',20,'','2024-12-27 05:21:51',0,'',''),
(630,'RuleAsset',80,'RuleCriteria',17,'','2024-12-27 05:21:51',0,'','Alternate username regular expression matches /(.*)[,|/]/ (194)'),
(631,'RuleCriteria',194,'0',20,'','2024-12-27 05:21:51',0,'',''),
(632,'RuleAsset',80,'RuleAction',17,'','2024-12-27 05:21:51',0,'','User based contact information Assign the value from regular expression #0 (80)'),
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(1995,'Ticket',72,'',0,'Cruz Alexsandro (8)','2025-01-30 11:51:10',12,'2','6'),
(1996,'Ticket',72,'',0,'Cruz Alexsandro (8)','2025-01-30 11:51:10',16,'','2025-01-30 08:51:10'),
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(2010,'Ticket',73,'',0,'Cruz Alexsandro (8)','2025-01-30 15:36:30',64,'tecnomulti (9)','alexcruz (8)'),
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